Shipping Policy

If you do not receive your order for any reason, we will cover the cost of a new delivery.

Accurate Information: Ensure your shipping details are correct, as you are responsible for any inaccuracies.

Customs and Import Taxes: All customs and import taxes are your responsibility.

Minimized Import Taxes: To help reduce import taxes, we label all deliveries as “gifts.”

Shipping Source: All items are shipped exclusively from our Hong Kong warehouse.

Tracking Information: You will receive a tracking number via email and SMS. Please note it may take up to five days for tracking information to be updated on the shipping company’s website.

Customs Delays: In some countries, packages may be held by customs.

Shipping and Handling Fees

Shipping costs are calculated at checkout based on global delivery zones.

Processing and Shipping Times

Processing Time: 5–10 working days.

Shipping Time: 10–20 business days.

Extended Processing: Some items may require longer processing times depending on order volume.

High Activity Periods

During periods of high activity, processing and shipping times may be extended.
Package Tracking

We guarantee your shipment will arrive on time and in good condition.

You can monitor your order using the provided tracking number once it’s available.

Packaging

All packages are well-cushioned and labeled to minimize import fees and prevent damage. They will contain exactly what you ordered.
For any issues or further assistance, please contact our support team.

Thank you,

The Premiumrolex.io Team